Privacy Policy

Introduction

Welcome to the Khakix Privacy Policy. This policy explains how we collect, use, and protect your personal information when you use our website and services.

At Khakix, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines our practices regarding the collection, use, and disclosure of your information both online and offline.

Please read this privacy policy carefully. If you have any questions or concerns about our privacy practices, please contact us using the details provided at the end of this policy.

Information We Collect

We collect information to provide better services to our customers and improve our business operations. The types of personal information we collect include:

Personal Identification Information

This may include your name, email address, phone number, and postal address when you contact us through our website, request a consultation, or engage our services.

Technical Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Usage Information

We collect information about your interactions with our website, including the pages you visit, the time you spend on each page, the links you click, and other actions you take while using our site.

Project Information

If you engage our services, we may collect information about your property, garden preferences, design requirements, and other details relevant to your landscape design project.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing Our Services

To fulfill our contractual obligations to you, communicate with you, process payments, and provide the landscape design services you have requested.

Customer Service

To respond to your inquiries, provide support, and address any issues or concerns you may have about our services.

Improving Our Website and Services

To understand how visitors interact with our website, identify areas for improvement, and enhance the user experience.

Marketing and Communication

To send you updates about our services, news about landscape design, and other information that may be of interest to you, but only if you have opted in to receive such communications.

Legal Compliance

To comply with applicable laws, regulations, and legal processes.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your personal information:

Consent

We process certain information based on your explicit consent, such as when you opt-in to receive marketing communications.

Contract

We process information necessary to fulfill our contractual obligations to you when you engage our services.

Legitimate Interests

We process information for our legitimate business interests, such as improving our services, managing our business operations, and ensuring the security of our website and services.

Legal Obligation

We process information to comply with our legal obligations under Irish and European law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files that are stored on your device when you visit a website. They allow us to remember your preferences, understand how you use our site, and improve your experience.

We use the following types of cookies:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be switched off in our systems.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.

Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalization.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Business Transfers

If Khakix is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Protection of Rights

We may disclose your information to protect the security or integrity of our website, services, or business; to prevent fraud; or to protect the rights, property, or safety of Khakix, our customers, or others.

Your Rights and Choices

Under applicable data protection laws, you have the following rights regarding your personal information:

Access

You have the right to request a copy of the personal information we hold about you.

Rectification

You have the right to request that we correct any inaccurate or incomplete information we hold about you.

Erasure

In certain circumstances, you have the right to request that we delete your personal information.

Restriction

You have the right to request that we restrict the processing of your personal information in certain circumstances.

Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

Objection

You have the right to object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

Secure Data Storage

We store your data on secure servers protected by firewalls and encryption.

Data Encryption

We use encryption technologies to protect data transmission between your device and our servers.

Access Controls

We restrict access to your personal information to employees, contractors, and agents who need to know that information to provide services to you.

Regular Audits

We conduct regular security assessments and audits of our systems and practices.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet or method of electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you
Whether there is a legal obligation to which we are subject
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your information, we will take steps to securely delete or anonymize it.

International Data Transfers

We primarily store and process your information within the European Economic Area (EEA). However, we may transfer your personal information to countries outside the EEA for processing. When we do so, we ensure that appropriate safeguards are in place to protect your information and to comply with applicable data protection laws.

These safeguards may include:

Transferring to countries that have been deemed to provide an adequate level of protection by the European Commission
Using specific contracts approved by the European Commission that give personal data the same protection it has in Europe
Transferring data to organizations that are part of the EU-U.S. Privacy Shield Framework

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Last Updated: 9 November 2025

Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:

Address

Liscoyle, Gurtymadden, Co. Galway, Ireland

Email

info@khakix.world

Phone

+353868653188

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